9 general skills or competencies (Job family competencies) for Traffic Manager
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Discusses the standard procedures in operations management.
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Level 2 Behaviors
(Light Experience)
Compiles monthly collection operations management statistics and reporting.
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Level 3 Behaviors
(Moderate Experience)
Implements important policy and strategic decisions to comply with operation requirements.
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Level 4 Behaviors
(Extensive Experience)
Guides operations management decision-support activities to focus on strategies.
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Level 5 Behaviors
(Mastery)
Creates metrics to evaluate the performance of various business operations.
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Skill definition-Applying safety principles, framework, processes, and measures to prevent accidents, injuries, and other adverse consequences.
Level 1 Behaviors
(General Familiarity)
Describes the application of hazard identification and risk analysis processes in safety management.
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Level 2 Behaviors
(Light Experience)
Identifies and reports any safety hazards at worksites to the management.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accidents and near misses records to prevent future incidents.
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Level 4 Behaviors
(Extensive Experience)
Integrates safety practices in our business operations to minimize workplace injuries and accidents.
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Level 5 Behaviors
(Mastery)
Leads the organization in modifying existing processes and procedures to meet safety requirements.
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11 soft skills or competencies (core competencies) for Traffic Manager
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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Skill definition-Aligning business processes with customers’ goals and expectations.
Level 1 Behaviors
(General Familiarity)
Identifies appropriate actions in dealing with client issues.
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Level 2 Behaviors
(Light Experience)
Reviews client constructive feedback about issues and problems encountered.
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Level 3 Behaviors
(Moderate Experience)
Provides recommendations on complex client problems and novel initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates activities that sustain productive customer relationships.
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Level 5 Behaviors
(Mastery)
Establishes best practices to create, evaluate and enhance customer loyalty.
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Summary of Traffic Manager skills and competencies
There are 0 hard skills for Traffic Manager.
9 general skills for Traffic Manager, Operations Management, Safety Management, Delivery Management, etc.
11 soft skills for Traffic Manager, Business Acumen, Customer Focus, Planning and Organizing, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Traffic Manager, he or she needs to be proficient in Business Acumen, be skilled in Customer Focus, and be skilled in Planning and Organizing.